BSA Health System is an extensive hospital system providing clinical excellence to the Texas Panhandle and the tri-state area. BSA is the fourth largest employer in Amarillo, with a medical staff of more than 450 physicians and 2,700 employees.
When Healthcare Finance News (HFN) issued its first-ever “Where To Work: BEST Hospital Finance Departments” list in 2013, BSA Health System was among the 15 final honorees. In reporting the characteristics employees say distinguish the best departments from the rest, HFN noted the importance of supporting staff by giving them the tools, training, and development critical to both individual and organizational success.
Brian Walton, vice president and CFO, believes INSIGHTS helped make BSA a “great place to learn” as well as a great place to work. It has enabled directors to more confidently address issues, harvest efficiencies, improve productivity in their departments, and contribute to a healthier bottom line. On the HR side of the equation, the organization benefits from higher levels of employee engagement, satisfaction, and retention.
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With 13 different companies responsible for delivering efficient, value-driven patient services, BSA depends on the ability of its directors to understand how the business and their departments operate and use that knowledge to strategically manage the financial, human, and supply chain resources entrusted to them. Though departmental income statements were issued monthly, Finance usually ended up fielding a high volume of questions because the directors didn’t understand the information or what to do with it. Or they waited for another report to explain the impact of the first report. This pattern not only led to wasted time and frustration but also impeded the organization’s efforts to control costs, improve efficiency, and assure productivity.
An advanced—yet easy to learn and easy to use—software tool that helps directors access, analyze, understand, and act on the financial, clinical, administrative, and demographic data required to manage their departments more efficiently.
An innovative IT/service solution that empowered directors to become more strategic and successful managers—integrating micro-level financial and operational data from across the enterprise into a single source of information with intelligent analytics already built in.
Wider adoption and utilization — Integrating data from all of BSA’s disparate transaction systems — general ledger, inventory, time and attendance, payroll, HR, purchasing, accounts payable, etc. — INSIGHTS’ common language and interactive format made it easier for everybody to understand and access the same information and use it quite easily. It quickly became embedded in the health system’s administrative culture.
Improved business acumen — BSA financial executives were able to use INSIGHTS training to not only teach the tool but also develop a higher level of financial literacy among directors. Intuitive design and user-friendly functionality made it easy for even non-financial managers to quickly grasp how finance works and become more actively involved and engaged in fiscal responsibility.
More productive analysis — Unlike a static report, INSIGHTS delivered data the directors could look at in different ways. Built-in analytics gave them the ability to discover and drill into the data, follow where the information leads, and get to the root — no need to call Finance or wait for another report to get answers.
Better departmental management — Directors used INSIGHTS to become better managers and run their departments with more proficiency. They started paying more attention to their income statements and took responsibility for analyzing the results and holding people accountable to their flex budget. They also began monitoring overall departmental performance, using INSIGHTS’ dashboard functionality to benchmark how they performed on indicators like patient satisfaction and quality of care, as well as financials.
Watch video — Healthcare executives talk about the benefits of having the data they need in one common language, in one system, on their desktops to budget faster, quickly correct variances, analyze and share data, increase accountability, and make better, evidence-based decisions every day.